Refund Policy

This Refund Policy describes the terms under which Domain ("we," "us," or "our") processes refund requests for services provided through domain.biz. By purchasing a subscription or any paid service, you acknowledge that you have read and agree to this policy.

Refund requests are evaluated on a case-by-case basis. To be considered eligible, a request must meet the following general conditions:

• The request is submitted within the refund window described in Section 2.
• The account has not violated our Terms of Service.
• The service purchased was not explicitly marked as non-refundable at the time of purchase.
• The request is accompanied by sufficient detail to allow review.

Refunds will not be granted in the following circumstances:

• Requests submitted after the applicable refund window has closed.
• Accounts suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy.
• Dissatisfaction based solely on subjective preference where the service functioned as described.
• Partial use of a subscription period where access was actively used.
• Purchases of one-time consumable items or credits that have been fully or partially consumed.
• Promotional, discounted, or gifted subscriptions unless otherwise stated at the time of purchase.

The standard refund window is 14 calendar days from the date of the original purchase or subscription renewal. Requests received after this period will not be considered unless there are documented technical failures attributable to our platform.

To initiate a refund request, contact our support team using the following details:

Email: [email protected]
Phone: +1 519 536 3428
Mailing address: 10006 101 Ave, Grande Prairie, AB T8V 0Y1, Canada

Your request must include the following information:

• Full name and email address associated with the account.
• Order or transaction reference number.
• Date of purchase.
• Clear description of the reason for the refund request.
• Any relevant supporting documentation if the request is based on a technical issue.

Once a refund request is received, we will acknowledge receipt within 2 business days. A decision will be communicated within 7 business days of receiving all required information. We may request additional details before a decision is made, which may extend the review period accordingly.

Approved refunds will be processed within 5–10 business days from the date of approval. The time for funds to appear in your account depends on your payment provider and may vary. We are not responsible for delays imposed by third-party payment processors or financial institutions.

Refunds are issued to the original payment method used at the time of purchase. We do not issue refunds in the form of cash, cheque, or alternative payment instruments unless the original method is no longer available, in which case an alternative may be arranged at our discretion.

In certain circumstances, we may offer a partial refund rather than a full refund. Partial refunds may apply when:

• A portion of the subscription period has already elapsed and service was accessed.
• Only part of the purchased service was affected by a documented technical issue.
• A goodwill adjustment is offered at our sole discretion.

Partial refund amounts are calculated at our discretion based on the proportion of service unused or affected.

Cancelling a subscription does not automatically trigger a refund. Upon cancellation, access to the service continues until the end of the current paid billing period. No prorated refund is issued for the unused portion of the billing cycle unless a valid refund request is submitted within the applicable refund window.

To cancel your subscription, log into your account settings or contact us at [email protected].

We encourage you to contact us directly before initiating a chargeback with your payment provider. Filing a chargeback without first contacting us may result in suspension of your account pending investigation. We reserve the right to contest chargebacks where we determine that service was delivered in accordance with our stated terms. Any account under an open chargeback dispute may have access suspended until the matter is resolved.

If you experience a service disruption or technical failure that is directly attributable to our platform and that materially prevents access to the service you paid for, you may be eligible for a refund or credit regardless of the standard refund window. Such requests must be submitted promptly and include documentation of the issue, such as error messages, screenshots, or other relevant records.

Planned maintenance periods, third-party outages, or issues arising from the user's own hardware, software, or network connectivity do not qualify under this provision.

Services provided under a free trial are not subject to this Refund Policy as no payment is collected during the trial period. If a subscription is activated at the conclusion of a free trial and the user did not intend to renew, a refund request may be submitted within 7 days of the charge, provided the account has not been actively used following the trial period transition.

We reserve the right to amend this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the service following any changes constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

For questions or concerns regarding this Refund Policy, please reach out to us:

Domain
10006 101 Ave, Grande Prairie, AB T8V 0Y1, Canada
[email protected]
+1 519 536 3428
domain.biz